How do I send an SMS to my Guests?

With HolidayHero Touchpoints, you can send your guests an e-mail during each step of the guest journey: Pre-stay, check-in, during the stay, and after check-out. 

To create an SMS take the following steps: 

• Go to touchpoints in the left sidebar
• Click on "Create touchpoint" on the top right.
• Give your touchpoint a name. Anything could work here, from "Check-in details - important details before your stay" to "Book additional services" or "We like to get your feedback."
• Decide on the timing for your SMS.
• Select to whom you want to send it out: Invites (reservations) or Users (Guest that registered in the App)
• Click "save"
• Select the channel you want to edit: "SMS" and click "edit". 
• Create the copy for your SMS, use a field code if you prefer and click "save" 
• Send a test SMS to make sure you arehappy with the setup.
• Activate your touchpoint "toggle on"