How do I send an email to my guests?

With HolidayHero Touchpoints, you can send your guests an e-mail during each step of the guest journey: Pre-stay, check-in, during the stay, and after check-out. 

To create an e-mail, take the following steps: 

• Go to touchpoints in the left sidebar
• Click on "Create touchpoint" on the top right.
• Give your touchpoint a name. Anything could work here, from "Check-in details - important details before your stay" to "Book additional services" or "We like to get your feedback."
• Decide on the timing for your email. 
• Select to whom you want to send it out: Invites (reservations) or Users (Guest that registered in the App)
• Click "save"

• Edit the channel "e-mail"
• Select a "from" name by using the insert field code. This is usually your "brand name or first name."
• Fill in the subject "We would like to get your feedback about (insert field code: {Brand Name} )"

• Build your email template by adding blocks. 
• Once ready, send a test email to yourself to check the content. 
• Once happy with the content, set the e-mail to "active" on the top of the page and click "save"